Troubleshooting

Answers to the questions asked most often, and how to report a problem.

Nothing is arriving on my other device

Check that both devices are signed in to the same iCloud account.
In NotaBene, open Settings ▸ Sync. It shows the sync status and when the last sync happened.
Tap or click Sync Now.

A change made on another device arrives by itself, and opening the app also asks for anything it missed.

Where are my notes kept?

In a folder of ordinary files on your device, mirrored to your own private iCloud. See Your library and sync.

Can I get everything back out?

Yes. Settings ▸ Import & Export ▸ Export Library writes every note as Markdown, with its attachments in a folder beside it. A single note goes out as Markdown or PDF from the note's own menu. See Your data: export and print.

I deleted a note by mistake

It is in Trash in the sidebar, with everything it had, until the Trash is emptied. Restore it from there.

Search does not find a note

Each device keeps its own search index. Settings ▸ Search shows how many notes this device has in its index and can build it again.

Report a problem

If you are testing the beta, the quickest way is TestFlight: take a screenshot and TestFlight offers to send it, or tap Send Beta Feedback in TestFlight. Your device, its system version and the build number are attached for you.

You can also write through the feedback form on the NotaBene website. It goes straight to the person who makes NotaBene, and a person replies.

Whichever way you write, say three things:

which device you are on;
what you did;
what you expected to happen instead.

If you write through the website, include the version and build number: they are at the bottom of Settings and in Settings ▸ Help, under the app's icon — for example Version 1.0 (607). You can select the text and copy it.